1. Right of Withdrawal
As a consumer in the Netherlands or the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without stating a reason, in accordance with Dutch Civil Code (Book 7, Articles 230a–230k) and EU Consumer Rights Directive 2011/83/EU.
The withdrawal period begins on the day you (or a third party designated by you, other than the carrier) physically receive the goods.
2. How to Exercise Your Right of Withdrawal
To exercise the right of withdrawal, you must inform us of your decision by an unambiguous statement before the end of the withdrawal period. You can do this by:
- Sending an email to: inquiry-@sholrynnvorxenor.world
- Writing to: Sholrynnvorxenor, Thorbeckegracht 38 A, 8011 VN Zwolle, The Netherlands
- Calling: +31 38 423 4377
Your withdrawal is timely if your notice is sent before the 14-day period expires. We will send you an acknowledgement of your withdrawal request without delay.
3. Conditions for Return
To be eligible for a return, the product must be:
- Returned within 14 days of notifying us of your withdrawal
- Unopened, in its original packaging, with the tamper-evident seal intact
- In the same condition as delivered – undamaged and unused
Note: Due to hygiene and health protection regulations, we are unable to accept returns of opened food supplements. This exception applies pursuant to Article 6(1)(d) of EU Directive 2011/83/EU, which allows the right of withdrawal to be excluded for sealed goods which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery.
4. Return Shipping
You are responsible for the direct cost of returning goods unless the product is defective or incorrectly sent. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit. Please include your order reference inside the parcel.
Return address:
Sholrynnvorxenor
Thorbeckegracht 38 A, 8011 VN Zwolle, The Netherlands
5. Refunds
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, we will refund the full purchase price (excluding outbound delivery costs, where applicable) within 14 days of receiving your withdrawal notice, provided we have received the goods or evidence of their return by that date.
Refunds will be issued using the same payment method used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.
6. Defective or Incorrect Products
If you receive a product that is defective, damaged or incorrectly sent, please contact us within 14 days of delivery at inquiry-@sholrynnvorxenor.world. We will arrange a replacement or full refund including return shipping costs, in accordance with applicable consumer protection law.
7. Contact
For any questions regarding returns, please contact us:
Email: inquiry-@sholrynnvorxenor.world
Phone: +31 38 423 4377
Address: Thorbeckegracht 38 A, 8011 VN Zwolle, The Netherlands